VAPE LAGOON takes great care to ensure all products are sold as described without any defects. In the event an item has a defect, you may return the product for an exchange. Items must be returned within 14 days of delivery to 1-3 Pepper Street, London E14 9RB.
We also accept returns for all hardware that is unopened and in the original packaging within 30 days of delivery for a full refund or exchange. We’ll also pay for the return shipping costs if you receive an incorrect item.
For E-liquid, we only accept returns for unopened bottles, as they are consumables. Any queries regarding opened bottles should be addressed with the liquid manufacturer.
We aim to process refunds within 3 weeks of receiving goods. Please ensure you provide your full name, order number, contact details when returning any products to enable us to respond promptly.